Shipping and Returns

Shipping Policy
We will make every effort to ship your order to you within four days of receipt. Depending on where you live and which shipping method you select, shipping will take one to four days.

Warm Weather Shipping (a sometimes sticky business): Shipping chocolate, nougat and caramel gets much less whimsical during summer months, or when we are shipping to customers whose weather is perpetual summer (lucky ducks!). We advise that you hold off ordering until the weather where you are is in the low 70s as daytime highs. Otherwise, we will have to ship your order in an insulated cooler with gel packs. From June through September, our website is equipped to automatically charge a fee of $12 to pay for the additional packaging. However, during the rest of the year, we have to ship to warm places at our discretion. If you have placed an order that we believe will melt in transit, we will contact you via e-mail to discuss your shipping options. The additional $12 charge for ice and cooler may apply, or we may simply refund you and ask you to order at a later date.

Returns Policy
We want you to be happy with the candy you purchase from Whimsical Candy®. The best way to ensure that our candy gets to you in the same condition it left our kitchen is to follow our shipping recommendations. Please contact us if there is a problem and we will do our best to correct it.